Nashville airport apologizes for ‘unfortunate incident’ when police threatened to arrest Southwest passengers

Nashville International Airport has apologized for an “unfortunate incident” in which an airport police threatened to arrest Southwest Airlines passengers for trespassing after their flight was canceled earlier this week.

The Tennessee dispute was the latest in a series of problems Southwest Airlines faced last week.

“The extraordinary number of flight cancellations over the past week has caused great stress for our passengers and included an unfortunate incident involving a passenger, airline staff and a BNA officer,” the airport said in a statement. “We are very sorry that this has happened and that we are taking this situation seriously. We are working with Southwest Airlines and other carriers to encourage better communication among team members so that every passenger has the best experience at BNA.”

A police officer at Nashville International Airport has threatened to arrest stranded passengers if they do not leave the terminal’s gate area. (Amani Robinson via Storyful/Fox News)

SOUTHWEST AIRLINES FLIGHT REFERRED TO MILWAUKEE DUE TO ‘POTENTIAL MECHANICAL PROBLEM’ BETWEEN CANCELLATION CHAOS

A Nashville airport police threatened to arrest a group of Southwest Airlines customers last week after they gathered for information about their delayed flight as the airline suffered heavy disruptions to operations due to a severe winter storm that hit parts of the country.

The Christmas day event was videotaped by a passenger. Amani Robinson was trying to fly to Cleveland to be with her family with her mother, Shelley Morrison, when they recorded the alleged threat, Fox 59 reported.

“You said you were going to arrest people for trespassing, for standing in a ticket office for a flight?” Morrison asks the officer.

Southwest Airlines told Fox Business that its employees sometimes “call in law enforcement to assist with crowd control efforts during irregular operations, such as this week’s operational challenges.”

The news source said a Southwest Airlines employee had requested an airport police officer to escort passengers from Concourse C to the pre-security ticket office.

The officer seen in the video claims that the passenger’s flight was canceled and his boarding pass was invalid. However, according to the news source, Morrison and Robinson said that their flight had been officially canceled but only learned a little after 4am.

Southwest issued a public apology this week for customers experiencing delays and cancellations that significantly disrupted their travels over the holiday weekend.

Police officer and passengers

A police officer at Nashville International Airport has threatened to arrest stranded passengers if they do not leave the terminal’s gate area. (Amani Robinson via Storyful/Fox News)

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In a video posted on Twitter, Ryan Green, Southwest’s Chief Commercial Officer announced new resources for customers dealing with flight cancellations who do not have the opportunity to rebook for those waiting for lost baggage.

“You know by now that all of the flexibility and planning we’ve been putting in place to deal with the storm isn’t enough,” Green said.

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